Email Marketing has one problem, it’s not as shiny and sassy as Social Media Marketing.
Fortunately, that’s the only problem because when it comes to comparing them as marketing tools and return-on-investment, Email is by far the most effective way of directly affecting your bottom line and actually growing your business.
I know some of you don’t believe me BUT, I have 10 points here to prove it and if you want, you’re more than welcome to challenge any of them ;¬))
So, lets get the show on the road and look at why you should be doing email marketing.
There are more than 3.2 billion email accounts today. 95% of online consumers use email and, 91% check their email at least once a day (Source: Exact Target).
There is simply no competition. More importantly, it is such an integral part in our lives, no human being walks around saying he will quit email.
The concept of reach is completely different between Social Media and Email.
In social media we usually talk about “Potential Reach” to refer to the number of followers. For example in the case of Daniels Estate Agents, its potential reach on Facebook is 35k. That’s just the number of Page Likes (Fans) but your content only reaches a small fraction of that. Just take a look at the interaction of almost no comments and low thumbs up on posts.
Granted, email is only opened by a fraction of subscribers, but here’s the difference, the actual message will reach its destination, s/he then has the option to not read it.
Now, lets be fair and say that according to ReturnPath, leader in email intelligence, revealed that in the first half of 2013:
- 18% of all email messages were either blocked or went missing
- 4% were delivered to the spam or junk folder
Even if 22% emails get lost, we’re still running with much higher potential than posting on Facebook where 74% of your messages are potentially missed (that percentage is higher in most cases).
Take in consideration we are talking about averages, your email or Facebook performance might be different.
3) Life Span
In a recent study, Wisemetrics (via SproutSocial), revealed that 75% of Facebook post impressions were achieved in just two hours and 30 minutes and, 75% of the “Reach” happens in only one hour and 50 minutes.
In comparison, Adwords or PPC, has instant reach when required, but there is a big ‘but’, you have to keep your PPC campaign going, paying for every click. Today’s customer may not be a customer tomorrow with PPC if they are taking time in reviewing a buying decision.
The life span of a Tweet is so short, its popularity can be predicted in the first five minutes, according to research conducted by The Twouija (via Slice of MIT). But you don’t need much to realize how fast Twitter moves. I some times describe Twitter as a V8 white noise engine!
Here’s the biggie – Email doesn’t die, it needs to be killed. Email sits there inside your subscriber’s inbox waiting to be acknowledged, even if it’s just to delete it, it requires of an action to end its life.
According to a 2013 email marketing benchmark report, 60% marketers say email marketing is producing ROI and 32% believe it will eventually.
For every £1 spent, £ 30.52 (in 2014 via Direct Marketing Association) is the average return on email marketing investment within the UK.
Both Email and Social Media have costs, the difference is that most email providers have a monthly fee or some kind of cost and most social platforms don’t. Some of you will even dare to say “Social Media is Free”. Don’t.
Social media has proven over the years that measuring success is still under discussion and, many companies have different ways and systems to do so. The topic of measuring ROI produces hundreds of blog posts every year without coming to a solid conclusion. Here’s a post from Business Insider about how companies are starting to give up trying to track social media ROI.
Even the simple task of tracking traffic from social media is complicated.
Email on the other hand has a set of solid metrics that have been the standard for years: Growth, Open Rate, Click Rate, Complaints, Unsubscribes, and you can take it from there and even track sales and revenue.
A simple formula can tell you what the monetary value of your email subscriber is. Good luck figuring out the value of your Twitter follower.
You don’t usually hear the words “email” and “engagement” in the same sentence.
Ask yourself this question: When was the last time a subscriber replied to one of your emails?
If you are a small business, email needs to become the ultimate engagement vehicle, a true 2-way street. We’re not talking about public engagement like Twitter or Facebook, we’re talking about one-on-one with prospects that have clearly expressed interest by joining your list.
First step to engagement paradise?
- Do not send email campaigns with a “noreply” address
- If replies are too many to handle from your personal account, at least set up a “From” address that’s accessible and checked periodically
Now compare those thoughts with how you engage your social media contacts or clicks from PPC, most of these results are still blind, so not building a one to one relationship with a prospective client. Email Marketing builds longevity into one to one relationships.
The beauty of all this is that email and social media are friends, especially Facebook.
If you’re failing to see these potential connections, you’re probably wasting great opportunities not only for growth but to establish cross platform initiatives.
Even though email marketing and social media are used separately, they actually go together like Romeo and Juliet. Brands should integrate them if they are to unlock the benefits that they bring when they are used jointly.
This integration of the two strategies enables the brands to obtain results and discover data that they could have only previously imagined.
77% prefer email to receive promotional content, while only 4% prefers Facebook, and LinkedIn users have zero (0%) tolerance for promotional messages.
I always talk about the natural perception users have for different networks and how that affects conversion. Facebook for example is viewed by the average user as a place to connect and interact with friends and family. I never heard anybody say “I can’t wait to see what Wells Fargo said on Facebook today”.
Email is perceived differently, perhaps due to its privacy or simply because we’ve grown used to receiving promotional items in the mix with other types.
In a recent study by Blue Kangaroo, 70% of recipients said they’ve used coupons and discounts from promotional email.
Litmus is observing that 66% of Gmail messages are opened in mobile devices, the Experian Q2 2013 Quarterly Email Benchmark Study says that 50% of all “Unique Opens” and 40% of all “Unique Clicks” happen on mobile.
A while it’s understandable that the majority of transactions will take place on the web, Mobile email already accounts for 13%.
These are not small numbers and, while some marketers worry about having to be “compatible”, the smart ones are busy working on a whole new channel to deliver their messages: right to the hand of the subscriber!
Email has the power to send one piece of content to thousands of people and still have some level of personalization.
But that’s just the tip of the iceberg, “Segmentation” of your list allows you to separate subscribers in different groups to send highly targeted messages depending on actions taken or specific times.